Season Privacy Policy

Last updated on November 9, 2020

At Season, privacy is a priority. This Privacy Policy sets out how Surely Health Inc. (“Season”) collects and uses personal information from customers and other individuals (collectively “you”) who access or use our websites, including helloseason.com, our mobile applications, our web client or professional client, and/or any of our other sites, products, or services that link to this Privacy Policy (the “Services”). By using our Services, you understand that we will collect and use your personal information as described in this Privacy Policy.

If you or your organization has an individual agreement or Master Services or Software Agreement with us, that agreement may have privacy terms that also apply to the personal information you provide to us under that agreement. Please review the terms in that agreement as they may be different or more restrictive than the terms in this Privacy Policy.

This Privacy Policy does not apply to any third-party websites and apps that you may use, including any linked to in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. 

1. How We Collect Personal Information

You have choices about whether you visit our sites, install our apps, or provide personal information to us. However, if you do not provide us with certain personal information, you may not be able to use some parts of our Services. 

Personal Information We Collect from You.  You provide us with personal information about yourself when you:

You also provide us with personal information about others when you use parts of our Services, such as when you:

Your main choice for this type of personal information is simply not providing it, such as by not creating a profile. For other choices you may have, please see Section 5 of this Privacy Policy.  

Examples of the categories of personal information you provide are:

Personal Information We Collect Automatically. We automatically collect personal information from you and your devices when you use our Services, even when you visit our sites or apps without logging in. For choices you may have on what information we automatically collect, please see Section ­­5 of this Privacy Policy.  

The categories of personal information we automatically collect includes:

For choices you have on Cookies and related technologies, please see Section 5 of this Policy. 

Information We Collect from Other Sources. We may collect personal information about you from others, such as: 

Personal Information We Collect & Process on Behalf of Customers. When our customers use our Services, we process and store certain personal information on their behalf as a data processor. In those instances, the customer is the data controller and is responsible for most aspects of the processing of the personal information. If you have any questions or concerns about how personal information is processed in these cases, including how to exercise your rights as a data subject, we recommend contacting the customer.

We collect your personal information to provide and improve our Services and to support advertising and marketing. See Section 2 Use of Personal Information for additional information.

We may share your personal information with third parties as provided in Section 3 Personal Information Sharing.

2. Use of Personal Information

In general, we collect, use, store, and process your personal information to provide our Services, to fix and improve them, to develop new Services, and to market our companies and their products and Services. Here are some examples of how we use the personal information we process:

Other Uses. We may combine the personal information we collect (“aggregate”) or remove pieces of personal information (“de-identify”) to limit or prevent identification of any particular user or device to help with goals like research and marketing. This Privacy Policy does not apply to our use of such aggregated or de-identified information.

Lawful Basis for Processing Your Personal Information. If European data protection law applies and Season acts as a controller, our lawful basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect or use it.

We normally collect or use personal information from you or others only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. For example, when we:

If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us using the contact details provided in Section ­­10 of this Privacy Policy.

3. Personal Information Sharing

We do not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. 

We share personal information as follows:

Your personal information may also be shared as described below:

4. Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.

See Section 5 for choices about storage of your personal information.

5. Your Choices

This section describes many of the actions you can take to change or limit the collection or use of your personal information. 

6. Children’s Privacy

Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for personal information from minors. We do not knowingly allow minors to use our Services. If you are a minor, please do not use our Services or send us your personal information. We delete personal information that we learn is collected from a minor without verified parental consent. Please contact us at privacy@helloseason.com if you believe we might have personal information from or about a minor.

7. Your Privacy Rights

You may have certain rights related to your personal information, subject to local data protection laws. These rights may include: 

We will take reasonable steps to verify your identity. If you have an account with us, we may verify you through your login of your account. If you do not have an account with us, we may seek a confirmation by email or seek other identification information, including government-issued identification, to verify your identity.

You may authorize an agent to make a request to us on your behalf and we will verify the identity of your agent or authorized legal representative by either seeking confirmation from you or documents that establish the agent’s authorization to act on your behalf.

Please note your rights and choices vary depending upon your location. Certain personal information may be exempt from such requests under applicable law. We need certain types of personal information so that we can provide the product and Services to you. If you ask us to delete it, you may no longer be able to access or use our product and Services.

If you wish to exercise these rights, please contact us at privacy@helloseason.com.

8. How We Protect Your Personal Information

To keep your personal information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the personal information we collect, use, and store, and the current state of technology. We protect your personal information through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorize disclosure and alteration.

9. Changes to This Policy

We may amend this Privacy Policy to reflect changes in the law, our companies, our Services, our data collection use and practices, or advances in technology. Our use of the personal information we collect is subject to the Privacy Policy in effect at the time such personal information is used. Depending on the type of change, we may notify you of the change by posting on this page or by email. Please periodically review this Privacy Policy and carefully review any changes made to this Privacy Policy. 

10. How to Contact Us

For questions or complaints regarding our use of your personal information or Privacy Policy, please contact us at privacy@helloseason.com or Season, Attention: Privacy Team, 335 Madison Avenue, Third Floor, New York NY 10017.